JotForm Fix the Missing Heading in Section Collapse on PDF

Jotform PDF issues? Yep, I've been there!

If the heading of a 'Section Collapse' in JotForm is not displaying in the PDF, you will likely need to adjust the settings in the PDF Editor. Here are the steps to ensure that the heading appears in your PDF output.

Open the PDF Editor Navigate to the "Publish" tab in your JotForm dashboard. Click on "PDF Editor" to modify the PDF version of your form submissions.

Check PDF Layout Look for the section collapse or its heading in the PDF layout. It may not have been added automatically, especially if the section collapse settings are set to 'hide' or 'minimise' by default.

Add the Heading Manually If the heading isn’t present, you can manually add it. Drag a "Text" element from the left panel into your PDF document where you want the heading to appear. Type the heading or any information that should be displayed as it appears in the 'Section Collapse' heading on the form.

Adjust Visibility Settings Ensure that any visibility settings within the PDF editor do not unintentionally hide the heading. Unlike the form's conditional logic that affects the form view, the PDF editor has separate control over what is visible in the PDF.

Save and Test After making adjustments, save your changes in the PDF Editor. Perform a test submission to see how the output PDF looks with the changes you made.

Check Conditional Logic (if applicable) If there's conditional logic applied to the 'Section Collapse' that might be influencing its visibility on the PDF, consider adjusting this logic or ensuring it’s configured to display the section in the conditions you want.

By following these steps, you should be able to ensure that the heading for your 'Section Collapse' appears in the PDF output. Always make sure to test with a few submissions to confirm everything is working as expected.

Timestamps 00:03 Problem Outline - Missing Heading in Section Collapse on PDF in Jotform 00:32 How to Add a Title to a PDF in Jotform 01:01 Edit PDF Screen in Jotform 01:42 Adding a 'Text' Element to PDF in Jotform

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