www.SmarterCX.com's FB Live broadcast (republished with permission) where Editor-in-Chief Mia McPherson interviews the leading voices in CX, Digital Transformation, and the future. On this episode, she interviews Chris J Snook (author of Digital Sense) on the future of retail, banking, customer experience, digital transformation, and the role of key technologies like blockchain and AI.
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https://www.youtube.com/watch?v=7FbPUedhXNM