The Software Experience, and Why We Hate It

Synopsis:

Product usability acts as a significant factor in whether an item gets purchased. In the world of software, usability and the user experience (UX) takes on a new level of complexity.

Sometimes, the features, look, and feel of a software system are the outcome of prioritization decisions by the organization that produces the system rather than from a focus on what will make the system easiest to use.

Software companies struggle to find a balance between consistency and modernism, and often it's the end-user that ends up losing in the balance. Is there a better way to satisfy all parties?

Related reading:

https://www.interaction-design.org/literature/article/a-simple-introduction-to-lean-ux

https://en.wikipedia.org/wiki/User_experience#History