Generative AI could kill Call Center Industry in a year, says TCS CEO

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Krithivasan, CEO of India's IT company TCS said that there will be a “minimal” need for call centres across Asia as soon as a year.

News Source: https://www.businesstoday.in/latest/corporate/story/advancements-in-ai-will-kill-indias-call-center-sector-within-1-year-says-tcs-ceo-427000-2024-04-26

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