An Introduction to ITIL®4 - Create, Deliver and Support

Understanding of service quality and improvement methods to design and manage the operation of IT-enabled digital products and services.

Presented by : Soumik Das, Project Management Subject Matter Expert with over 15 years experience,

Agenda 1.Learn to create an effective flow of work 2.Manage teams effectively and build a culture for success 3.Explore the practice-centric way of working 4.Learn how to plan and manage resources into efficient value streams 5.Understand the value of emerging and developed technologies. 6.Optimizing and advancing IT-enabled products and services at an increasing rate 7.Q&A session with the speaker

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